Mobaiz Ali Mohammed: You have the KODAK ESP 5250 All-in-One Printer.

Initial Kodak complaints should be directed to their team directly.

We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Discuss the issues you have had with Kodak and work with their customer service team to find a resolution.

Less than 10 years later, Kodak are not providing technical support on this line.

The customer service agent I spoke to was less than helpful in dealing with my complaint.

She said that Kodak had deemed the printer to have reached the end of its life and therefor they were no longer supporting it.

When I asked if she could help me by feeding back my complaint to senior management, she said that her (customer service) manager would only tell me the same thing.

When I asked if there was someone I could speak to in another department, she said was not.

So it would seem that Kodak do not value their products useable life past 7 years.

I find this to be a highly unsustainable approach to business, and frankly I am disgusted.

I dont use my printer that often, but about three weeks ago I wanted to print something and it said.

My complaint about this printer (the Kodak ESP 5250) is very simple-they make it so that the color cartridge contains black ink which is used when printing blackwhite.

I replaced both cartridges not long ago and have only printed around 5 pages in color since then.

I have printed a good many pages in black but nowhere near the number that they claim that the ink should last.

My black cartridge and my color cartridge are both reading as empty.

I have a brand new black cartridge and an empty should-be close-to-new color cartridge and I can not print.

This is ridiculous-I bought this printer on the belief that it would be cheap to print whatever I want whenever I want but now I find out that not only does the black cartridge not last as long as stated but it also uses ink from the color cartridge when printing in black so it forces you to buy both cartridges even if you only print in black.

Update to original complaint-I have tried both online and on the phone to resolve this issue with Kodak.

Between the fact that their customer service is located in India and the fact that they are unwilling to admit any fault at all I have achieved nothing and wasted quite a bit of time.

Here is the text from my online chat so that you can see how extremely helpful they were in dealing with my situation.

Mobaiz Ali Mohammed: Welcome to Kodak, my name is Mobaiz Ali Mohammed.

Mobaiz Ali Mohammed: If you have an incident reference number from a previous contact or from a My Support on-line session, please provide that to me.

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